Isa Vibe FAQ

Got questions? Our FAQ provides all the details you need for a smooth and enjoyable Issa Vibe experience. From answers to common queries to helpful tips, we’ve got you covered every step of the way.

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Welcome to our FAQ page! We’ve gathered answers to some of the most common questions to help you have the best shopping experience with IssaVibe Swim. If you don’t find the answer you’re looking for, feel free to reach out to us directly at contact@issavibeswim.com

We offer a 30-day return window from the date of delivery. To be eligible for a return, items must be new, unworn, and unwashed with all original tags, packaging, and stickers intact. If the sticker is unglued or the bikini bottom has been worn, it is not eligible for return. Once your return is received, we will inspect it, and if it meets our return criteria, we will issue a refund. Please note that we cannot guarantee a refund until the item has been inspected and approved.
For more details, check our full return policy here.

You have 30 days from the date you receive your order to return any eligible items.

To initiate a return, please contact our customer service team at contact@issavibeswim.com. We’ll guide you through the return process and provide you with the necessary instructions.

At this time, we do not offer exchanges. If you’d like a different size or color, please return the original item and place a new order for the correct one.

Once we receive and inspect your returned item, your refund will be processed to the original payment method. Please allow 7 business days for the refund to appear in your account after it has been approved.

We’re sorry if you received a damaged or defective item! Please contact our customer service team immediately at contact@issavibeswim.com with your order details and photos of the issue. We’ll work with you to resolve the problem quickly and either offer a replacement or a full refund.

We offer free standard shipping on orders over $150. For orders under that amount, standard shipping rates apply. You’ll see the shipping options and prices during checkout.

Orders typically ship within 2-3 business days. Delivery times vary depending on your location, but you can expect your order to arrive within 5-7 business days for domestic orders. International shipping times may vary.

Yes, we do offer international shipping. Shipping costs and delivery times will vary depending on your location. Please note that you are responsible for any customs fees or import taxes that may apply.

To keep your swimwear looking fresh and lasting longer, we recommend the following care instructions:

  • Hand wash in cold water.
  • Use a mild detergent.
  • Avoid wringing or twisting the fabric.
  • Lay flat to dry, away from direct sunlight.
  • Do not iron or dry clean.

Yes! Once your order has shipped, you’ll receive a tracking number via email. You can use this number to track your order on the shipping carrier’s website.

Currently, we do not offer gift cards. However, we are working on bringing them to you in the future! Stay tuned.

If you need assistance, our customer service team is here to help! You can reach us via email at contact@issavibeswim.com. We’re happy to assist with any questions or concerns you may have.

If you’re interested in collaborating with us, please reach out to our marketing team at contact@issavibeswim.com. We’re always excited to work with influencers who share our passion for empowering confidence and sustainability!

Please refer to our size guide [link to size guide] for detailed information on how to find your perfect fit. If you’re still unsure, feel free to reach out to our customer service team for personalized assistance.

We hope this FAQ page helps! If you have any other questions, feel free to contact us, and we’ll be happy to assist you further. Thank you for choosing IssaVibe Swim!

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